1. Introduction
How do I open an account? Is my
information secured?
Visit www.MyUSmailbox.com and fill out the necessary forms.First,
you will create an account name (your email address) and password.
Second, using your account name and password, you then enter
into our SSL-secured server based in Chicago and register all
the information to create your Unique Personal US Address and
Account number. You will be asked for personal details for recording
purposes only (please refer to our Privacy Policy).
If you still feel more comfortable opening
an account by phone or fax, e-mail us at sales@myUSmailbox.com
and we will gladly e-mail you our application form for you to
fill-up and fax back to us to formally open your US Account
number and Postal Address.
What is MyUSmailbox.com?
MyUSmailbox.com gives you a real postal office address in the
United States of America. By signing up, you will be granted
a legitimate address within the U.S., making you a "virtual
resident". This address can receive mails and shipments
and then forward them to your desired destination. Most subscribers
are from outside the U.S.A. who wish to receive mails &
packages and have them forwarded to their home or office address
in their country.
Why should I trust myUSmailbox.com
to handle my shipments?
The service myUSmailbox.com provides has been in existence for
more than 5 years. It uses the global network of Mail Boxes
Etc. (MBE), the world's largest and most prominent franchise
network of retail centers offering convenient value-added business
services and retail postal services. MyUSmailbox.com owns an
MBE center that serves a large and rapidly growing customer
group of small and home-based businesses and general consumers.
Why would I want to use myUSmailbox.com?
It's convenient and makes real E-commerce possible to all parts
of the world. How many times have you tried shopping online
only to find the phrase, "will ship only in the US",
or "US Address Only", or "No international shipment
yet"? With myUSmailbox.com, such limitations are eliminated.
Through your address, you become a virtual US resident. USA
Vendors who ship only within the US can send the package to
your US address. MyUSmailbox.com will handle all the transactions
to forward your package to you or anyone in your home country
or anywhere worldwide.
How is this different from a P.O.
box?
Unlike a P.O. box, myUSmailbox.com is a real address. Private
couriers like UPS, FedEx, DHL and others cannot deliver to a
P.O. Box. You can use the US address that myUSmailbox.com will
provide you whenever you fill up an order form. Most vendors
will deliver only to an official address and your US address
provided by myUSmailbox.com is as good as any postal address
in the US.
Which sites can I purchase from?
As long as the site can deliver to anywhere in the US, go ahead,
shop and ship to your own personal USA Address!!
2. Other Uses of myUSmailbox.com
Can I shop offline?
You can shop via mail order catalog (especially with 1-800,
1-888, 1-887 numbers) merchants, whichever you prefer. Just
have it delivered to your US address and we'll handle the rest
for you.
I have a friend back home. Can I create an address for him so
that I can send him some packages?
MyUSmailbox.com will allow you to set-up an address for your
friend while you receive all the billing statements. That way,
your friend receives your gift without having to pay for any
shipping costs!
Can I use my address for something besides buying online? Can
friends abroad send me stuff through my virtual address?
You can order via an online (internet shopping) or offline (calling
up catalog stores and real "brick & mortar" vendor)
to ship your merchandise to your US address. You may order from
the usual mail-order catalogue or even receive packages from
your friends as long as you have them ship/deliver your packages
& mails to your US address.
With free long distance calls to the US offered through the
internet from any point in the world, such as Dialpad.com, Net2phone.com
and iConnectHere.com, catalogue shopping by phone is limitless
.
3. Costs
When does MyUSmailbox.com charge my shipping
costs to my credit card?
MyUSmailbox will charge the shipping costs to your credit card
when your mails & packages are ready to leave our US Hub
for their final destination.
Won't it cost me more to avail of your services?
Membership to myUSmailbox.com is absolutely free for a limited
period of time! All shipping charges are based on the current
carrier rates depending on your package's actual weight or dimensional
weight* (whichever is higher). If you have no shipments, you
will not be charged anything at all.
* Dimensional weight in POUNDS is measured by multiplying (in
inches) the length by the width by the height of the object,
divided by 166. This is often used for large & bulky packages
with low weight. This is a standard procedure used by airlines,
courier and freight companies.
If I wanted to ship via a cheaper but slower carrier, will myUSmailbox.com
allow me to do so?
Of course! MyUSmailbox.com will follow your preferred method
regarding the shipment of your packages - be it the speedier
air freight delivery or the slower sea freight option. Either
way, your packages and mails will reach you with world-class
reliability and efficiency.
What about customs charges?
For your convenience, MyUSmailbox.com Country Hub in your country
will handle all of the customs procedures for free if shipment
method you will use is our private MyUSmailbox courier. You
are however responsible for the payment of such duties. We may
have the option to initially pay the customs duties on your
behalf to clear your package, in which case you will be billed
afterwards. For regular postal shipments or Door-to-door couiriers,
you will directly deal with them to settle customs and other
duties and taxes, if any.
Are there other modes of payment besides
using a credit card?
Yes there are. You can pay through Western Union, Postal Money
Order, Bank telegraphic Transfer, or regular USA-based bank
cheque. Your package/mail however won't be sent until payment
has been cleared. As such, we highly recommend that you use
your credit card for maximum security and quick clearance.
4. Services
Are my shipments insured?
You have a choice of whether or not to insure your package.
MyUSmailbox.com will handle all the insurance details. Of course,
standard fees will apply.
If I receive a package that I don't want
through my virtual address, do I still have to pay for it?
You will only be charged for packages that has your correct
name and account number. As long as something is delivered to
your virtual address correctly, we will automatically forward
to your desired destination. If our US Hub negligently sent
to you packages that are not yours, we will not charge the weight
costs to you.
5. Shipping Information
Can I choose the mode of shipment for
my packages?
Yes, you can choose between Air Freight or Sea Freight Options.
MyUSmailbox.com uses it own freight forwarding network. So,
you do the shopping and we handle the paperwork.
How can myusmailbox.com ensure the safety
of my package?
MyUSmailbox.com is directly responsible for your package as
long as it is at your virtual address. Before it arrives, the
vendor's carrier is responsible for your package. Once we ship
it, it will be your carrier of choice that will have responsibility
over your package. Should anything happen to your package, however,
myUSmailbox.com will fully cooperate in locating whoever's responsible
for your package's mishandling.
How long would it take for my package
to reach me?
Once your shipment arrives at your virtual address, we shall
immediately process, sort, prepare airway bills and invoices,
and forward to your desired destination within 5 working days.
The time it takes for your package to arrive will then depend
on the shipping option you have chosen. Air Freight usually
take 3-5 working days from the time your shipment leaves the
US Hub. Sea Freight method shall take a longer time.
So who's responsible if my package gets
lost?
Whoever had physical possession of your package at the time
it was lost will be responsible. MyUSmailbox.com, however, will
do its utmost to help investigate the loss.
Is it possible to track my shipments?
MyUSmailbox.com keeps track of when your virtual address has
received your package and when it was sent out. We will provide
you information regarding the carrier of your choice once we
ship your package from your virtual address. That way, you can
monitor your package through your carrier of choice's tracking
system. However, postal shipments and sea-freight shipping are
not currently trackable.
6. Confirmation
Do I need to confirm my shipments?
There is no need to confirm if your shipment has all the complete
information (source, description of contents, value, correct
US account number and Address, method of delivery to forward
to your desired destination). Your US address can receive any
form of shipment as long as it is addressed to you.
To prevent unwanted delivery and costs, myUSmailbox.com
makes it a point to confirm first from you before we do any
cost-incurring shipping IF any of the needed information of
the shipment is incomplete or lacking. At myUSmailbox.com,
you pay only for what you want.
7. Termination
How do I terminate my account
with MyUSmailbox.com?
Simply go to www.myUSmailbox.com and follow the step-by-step
procedure to terminate your account. You can however email
us at sales@myusmailbox.com. We will send you a reply email
to confirm your termination request. After your email confirmation
your account will then officially terminated; all packages
henceforth received at this terminated account shall be automatically
liquidated.
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